Shipping & Return Policy

Shipping Policy

Last updated: June 2026

Processing & Shipping Times
Orders are typically processed and shipped within 2–3 business days of purchase (excluding weekends and holidays), but for certain items can take up to 7 business days to dispatch. You will receive an order confirmation email once your order is placed, followed by a shipping confirmation with tracking once it leaves our facility. Delivery times are estimates only. Actual delivery can vary due to carrier schedules, customs processing (for international orders), weather, or unforeseen delays.

Domestic Shipping (United States)
We offer reliable shipping within the United States via trusted carriers. Shipping costs are calculated at checkout based on order weight, destination, and selected method.

International Shipping & Duties/Taxes
We ship worldwide to most countries. Shipping costs and estimated delivery times are shown at checkout.

Duties, Taxes, Fees
We are not responsible for paying import duty charges, taxes (e.g., VAT), and handling fees. All duties, taxes, and fees are separate from the US sales tax and shipping fees during purchase.

Couriers & Carriers
We use a variety of trusted carriers (including USPS, UPS, DHL, and others) depending on destination and service level. We select the most reliable option for your order.

Tracking Your Order
Once your order ships, you will receive a tracking number via email. You can track your package directly with the carrier. We recommend monitoring tracking closely, especially for international shipments.

Lost, Stolen, Misplaced & Uncollected Packages
Parian Labs takes great care in packaging and shipping every order. However, once a package leaves our facility, it becomes the responsibility of the shipping carrier.If the shipping address provided at checkout matches the address we shipped to and the carrier’s tracking shows the package as “delivered” or “successfully shipped,” Parian Labs is not responsible for lost, stolen, or misplaced packages. These cases are generally non-refundable. In cases of genuine delivery issues with supporting evidence, please contact us and we will do our best to assist (including helping file a claim with the carrier where appropriate). Claim resolution is ultimately at the carrier’s discretion.
It is your responsibility to ensure someone is available to receive the package or to make arrangements for collection.

Uncollected Packages
If a package is returned to us because it was unclaimed, rejected, or because customs charges were not paid: We will deduct the shipping cost from any refund. This covers the return shipping cost charged by the carrier.If you would like the item re-shipped, you will be responsible for paying the new shipping charges in full. Uncollected packages are held for a maximum of 30 days after return to our facility. After this period, items may be restocked and any applicable refund (minus shipping costs) will be processed automatically.

By placing an order, you acknowledge and agree to these terms.

  • Pre-Orders & Made-to-Order Items
  • Pre-order and made-to-order items will ship once stock becomes available. The estimated dispatch time frame is listed in the product description. Pre-order dates are subject to change.
  • Pre-order and made-to-order items are not eligible for cancellation or refund.

Questions?
Contact us at support@parianlabs.com

Refund Policy

Last updated: June 2026

How to Start a Return or Exchange
Returns and exchanges need to go through our return portal: https://shop.parianlabs.com/pages/return.

Return Window
You have 15 days from the date you receive your order to initiate a return or exchange.
We are unable to accept returns after 15 days from delivery/receipt.

Return Shipping Costs
Domestic (United States) Returns
You are responsible for return shipping costs. We offer free return shipping on defective or incorrect items (our error). Contact us within 15 days of receipt and we will arrange this. Otherwise, you will be responsible for any return shipping costs charged by your chosen courier.

International Returns
You are responsible for all return shipping costs plus any import duties, taxes, or customs fees that may apply when the package re-enters the destination country.
These costs will be deducted from your refund.
Important: Any shipping charges, duties, or taxes paid at the time of the original purchase are non-refundable on returns (except in cases of our error).

Condition of Returned Items
All returned items must be in new, unworn condition with original tags still attached and in their original packaging. Brief try-on is permitted, provided the garment remains in saleable condition with all tags intact and shows no signs of wear. An item is considered worn or used (and may be refused) if it shows any of the following:

  • Removal or detachment of original tags
  • Visible signs of wear, stretching, or use
  • Stains, marks, odors, or discoloration
  • Alterations or modifications of any kind
  • Missing care labels, packaging, or accessories

Parian reserves the right to refuse any return that does not meet these conditions. In such cases, the item will be returned to you at your expense.

Restocking Fees
A $15 restocking fee may be applied to returns that do not meet our condition requirements (e.g., missing original packaging/polybag, care label removed, worn or damaged items, or missing accessories/tags). This fee is deducted from your refund.

Exchanges
We offer exchanges within 15 days of receipt for a different size or style (subject to availability). You are responsible for return shipping costs and any price difference. For international orders, exchanges are typically processed as a return followed by a new order to simplify customs and logistics.

Final Sale, Promotional & Limited Items
Discounted, promotional, sale, and limited edition items are final sale and not eligible for return or exchange (except for defective or damaged items). Pre-order and made-to-order items are not eligible for return, exchange, or refund.

Our Errors (Wrong Size, Defective, or Damaged Items)
If we made an error (wrong size shipped, defective item, or damage in transit), please contact support@parianlabs.com within 15 days of receipt. We will work quickly to resolve the issue at no cost to you (including free return shipping where applicable). We provide detailed size guides and measurements on every product page to help you choose correctly. Please review these before purchasing.

Refunds
Refunds are processed once we receive and inspect the returned item(s). Approved refunds will be issued to the original payment method within 5–10 business days after inspection (longer for international orders due to processing). Shipping charges, duties, taxes, and restocking fees (where applicable) are deducted from the refund amount.

Questions?
Email us at support@parianlabs.com